Welcome to the Jacquie Lawson Help Centre

How do I uninstall the Circus, Desktop Widget or Quick Send Widget?

First make sure that the program you want to uninstall is not running. If you see the Circus "carousel" or Advent Calendar "snow globe" icon, or the Big Ben icon for the Quick Send Widget, then click on it and take the Quit option from the menu.

Apple Mac Computers:

Drag the relevant application folder (e.g. "Jacquie Lawson Quick Send Widget") to the Trash.

Windows 10:

1. Right-click the Start button in the lower, left hand corner of the screen
2. Select Programs and Features from the pop-up menu
3. Page down the list of programs until you get to the one you want to uninstall. They're all under the letter "J" for "Jacquie". Then click on the relevant program, and follow the remaining prompts to uninstall or remove the program.

Windows XP, VISTA, 7, 8:

1. Click the Start button in the lower, left hand corner of the screen
2. Select Control Panel (or Settings and then Control Panel)
3. Windows XP: click Add or Remove Programs
   Windows Vista or Windows 7: click Programs and Features
   Windows 8: click Uninstall a Program (from the Programs category)
4. Page down the list of programs until you get to the one you want to uninstall. They're all under the letter "J" for "Jacquie". Then click on the relevant program, and follow the remaining prompts to uninstall or remove the program.

Additional steps to remove personalisation data

The above steps are all that is necessary for a normal un-installation. However if you are doing this as part of installation troubleshooting, or if you wish to completely remove your settings and personalisations from your computer, then you should also remove the folder which contains any saved settings for the application. To do this please proceed as follows:

Windows Computers

Hold down the "Windows" key (next to Alt) and press E, to call up the Windows file explorer. Then type

into the long white address bar at the top of the window. Alternatively, navigate to the folder

C:/Users/[your username]/AppData/Roaming

Now look down the list of folders which will appear in the right-hand part of the window, and locate the folder for the application you are uninstalling (e.g. JLQuickSendWidget). Right-click on this folder and take the Delete option from the pop-up menu.

Mac OSX

Using the Finder app, locate the following folder: /Users/[user name]/Library/Application Support/. Within this folder, locate the folder for the application you are uninstalling, and delete it.