I'd love to renew my membership, but ...
We'd love to keep you as a member and we'll genuinely try to resolve any problems which you're finding with our service, or with the renewal process itself.
First, have you already checked our Help pages to see if your question is answered there?
Failing that, please simply fill in the form on the next page. Your enquiry will then be sent directly to our helpline team. They'll contact you as soon as they can \u2013 usually within 48 hours.
If you haven't received a reply within a few days, it's likely that our responses are being trapped by your spam filter. Please check your Junk Mail folder, and if that doesn't help, please follow the advice on this page.
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