If a recipient says that a card you sent was never delivered, the first thing to check is whether we received your request to send the card. You can check this by logging on to jacquielawson.com and clicking the CARD HISTORY option in the menu above. (Note you must log on first or this option will not be visible.)

If the card is listed as having been sent, then you can be sure that it has left our server. The next thing to check is whether you received a non-delivery report concerning that card. When a card (or any email) is sent, the responsibility for the delivery lies with the recipient's mailserver and if for any reason they are unable to deliver the mail, they will send a non-delivery report to the sender explaning why.

If you have received a non-delivery note for the card, please click here.

If you never received a non-delivery note, then it is almost certain that the card was in fact delivered to your recipient's mailbox. It is almost unheard of for a recipient's mailserver to refuse to deliver a card without sending a non-delivery notice back to the sender.

However, just because the card was delivered to the recipient's mailbox doesn't mean the recipient will have seen it! Many mail services include spam filtering facilities which will file suspect mail in a "quarantine" area, or even simply delete it.

Another possibility is that the e-mail address you entered was incorrect - but was actually the correct address of someone else altogether! That would explain why you did not receive a non-delivery notice.

If none of the above circumstances seem to explain the situation, and you've tried re-sending the card and still received no non-delivery reports, please answer "no" to the question below and you'll be shown a form where you request assistance from our help desk. Please give as much detailed information as you can, including the email address of the person to whom you sent the card.

If you would like personal assistance with your enquiry, please select "no" and the next page will then show a form on which to submit your query.

Click here to go back to previous page